Privacy Policy
Effective Date: April 17, 2025
Last Updated: April 17, 2025
Company: LucraLab ("LL", “we”, “us”, or “our”)
Contact Email: [email protected]
1. Information We Collect
We collect the following types of information when you interact with our website, advertisements, services, or AI-powered communication tools (including SMS, phone calls, email, and chatbots):
• Personal Information: Name, email address, phone number, business name, job title, and other contact details.
• Lead Source Data: Ads clicked, landing pages visited, forms submitted, and campaign interaction metadata.
• Communication History: Records of messages, call logs (non-clinical), appointment interactions, and opt-in status.
• Device & Usage Data: IP address, browser type, device identifiers, operating system, location (approximate), and activity logs.
• Third-Party Authentication Data (if applicable): From platforms like Meta (Facebook/Instagram) or Google, upon login or integration.
2. How We Use Your Information
We use your information to:
• Respond to inquiries and schedule consultations.
• Provide and improve our services, including AI-assisted marketing, appointment scheduling, and lead nurturing.
• Communicate via SMS, phone, email, or chat to follow up on interest, confirm appointments, and share service updates.
• Send relevant marketing campaigns, offers, or newsletters (only if you've opted in).
• Analyze communication data for performance insights, sales scripting improvements, or ROI calculations.
• Comply with legal obligations or enforce our terms and policies.
Text Messaging (A2P Compliance):
When you opt in to receive SMS or phone communications, we use A2P-compliant systems (via GoHighLevel and telecom providers) to deliver updates, reminders, and marketing messages. You may opt out anytime by replying STOP.
3. How We Store and Protect Your Information
• Encryption: All sensitive data is encrypted in transit (HTTPS/SSL) and at rest.
• Secure Servers: We store your data on secure servers managed by trusted providers (e.g., GoHighLevel, Google Cloud).
• Access Control: Access to personal data is limited to authorized personnel only.
• HIPAA Considerations: While LucraLab is not a covered entity, we follow data handling procedures consistent with HIPAA where applicable (especially when working with dental clients).
4. Sharing Your Information
We do not sell your personal data. We may share your information with:
• Service Providers: Vendors like GoHighLevel, Synthflow, ad platforms, or analytics tools, solely for the purpose of providing our services.
• Business Transfers: In the event of a merger or sale, your information may be transferred to a successor organization.
• Legal Requirements: If required to comply with laws, regulations, or legal processes.
5. Your Data Rights
You have the right to:
• Access: Request a copy of your personal information we hold.
• Update: Correct inaccurate or outdated data.
• Delete: Request deletion of your personal data (unless required for legal or operational reasons).
• Opt-Out: Unsubscribe from marketing emails or SMS by following the opt-out instructions in each message or contacting us directly.
6. Contact Us
For questions, data requests, or concerns regarding this Privacy Policy, please contact:
7. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices. Updates will be posted with a new effective date. Cnew-footerontinued use of our services indicates acceptance of the updated policy.FooterNew-Footer
