SMS Messaging Program & Verbal Opt-In

LucraLab, LLC · Effective Date: June 6, 2026 · Last Updated: June 6, 2026

This page publicly documents how LucraLab’s AI voice receptionist (“Rune”) collects consent before sending any text message. It exists so that customers, carriers, and reviewers can independently verify our opt-in process. Consent is collected verbally, on a recorded inbound phone call that the customer personally places to the business.

Program overview

Program name: LucraLab AI Receptionist (Rune) Booking Notifications

Operated by: LucraLab, LLC, on behalf of the small business the customer called

Message types: Booking/appointment confirmations, appointment reminders, and callback acknowledgments — all transactional

Not sent: No marketing, promotional, or sales messages are sent through this program

Message frequency: Low — typically one message per booking, with an occasional follow-up if a live transfer fails

Cost: Message and data rates may apply

How you opt in (verbal consent)

Every recipient of a text from this program opts in the same way — by speaking to the AI receptionist during a call they started:

You call a business that uses LucraLab’s receptionist.
At the start of the call, a recorded-line disclosure is played and the call is recorded.
The AI receptionist helps you book the appointment or estimate you requested, or takes a callback message.
Before any text is sent, the receptionist asks you out loud whether you would like a confirmation text, states that message and data rates may apply, and tells you that you can reply STOP at any time.
Only if you verbally agree and provide your own mobile number do you receive a text. No text is ever sent without this spoken opt-in.

Exact opt-in language the receptionist speaks

“Would you like me to text you a confirmation of your appointment? Message and data rates may apply, and you can reply STOP anytime to opt out. What’s the best mobile number to send that to?”

Your verbal consent and the time it was given are logged, and the call recording is retained as evidence of consent (see Data & recordings below).

Opt-out and help

Opt out: Reply STOP to any message to unsubscribe immediately. You will receive one confirmation that you have been unsubscribed, and then no further messages.
Help: Reply HELP for assistance, or email support@lucralab.com.

Privacy & data sharing

Mobile information (including your phone number and SMS consent data) is never sold, rented, or shared with any third parties or affiliates for their marketing or promotional purposes. Your number is processed only by our messaging provider (Twilio) for the sole purpose of delivering the messages you consented to. Full details are in our Privacy Policy and Terms & Conditions.

Data & recordings

Calls are recorded with a disclosure played at the start of every call. Recordings and SMS consent logs are retained for a minimum of 24 months to satisfy regulatory and carrier audit requirements, stored securely, and used solely to confirm consent and support the service. Phone numbers are removed from active sending lists immediately upon a STOP request.